HAVA Adoption Satisfaction Survey – HAVA

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I chose to adopt a pet from HAVA because: (select all that apply)

HAVA’s reputation for making excellent matches
it is close to home or work
of the low adoption cost
I’m a previous adopter
I was referred by a friend of family

Please rate your experience:

	Very Unsatisfied	Unsatisfied	Neutral	Satisfied	Very Satisfied	Not applicable
on finding the perfect pet	Very Unsatisfiedon finding the perfect pet Very Unsatisfied	Unsatisfiedon finding the perfect pet Unsatisfied	Neutralon finding the perfect pet Neutral	Satisfiedon finding the perfect pet Satisfied	Very Satisfiedon finding the perfect pet Very Satisfied	Not applicableon finding the perfect pet Not applicable
on the friendliness of the volunteers	Very Unsatisfiedon the friendliness of the volunteers Very Unsatisfied	Unsatisfiedon the friendliness of the volunteers Unsatisfied	Neutralon the friendliness of the volunteers Neutral	Satisfiedon the friendliness of the volunteers Satisfied	Very Satisfiedon the friendliness of the volunteers Very Satisfied	Not applicableon the friendliness of the volunteers Not applicable
on the facilities cleanliness	Very Unsatisfiedon the facilities cleanliness Very Unsatisfied	Unsatisfiedon the facilities cleanliness Unsatisfied	Neutralon the facilities cleanliness Neutral	Satisfiedon the facilities cleanliness Satisfied	Very Satisfiedon the facilities cleanliness Very Satisfied	Not applicableon the facilities cleanliness Not applicable
on the adoption process being smooth and efficient	Very Unsatisfiedon the adoption process being smooth and efficient Very Unsatisfied	Unsatisfiedon the adoption process being smooth and efficient Unsatisfied	Neutralon the adoption process being smooth and efficient Neutral	Satisfiedon the adoption process being smooth and efficient Satisfied	Very Satisfiedon the adoption process being smooth and efficient Very Satisfied	Not applicableon the adoption process being smooth and efficient Not applicable
on HAVA answering all my questions	Very Unsatisfiedon HAVA answering all my questions Very Unsatisfied	Unsatisfiedon HAVA answering all my questions Unsatisfied	Neutralon HAVA answering all my questions Neutral	Satisfiedon HAVA answering all my questions Satisfied	Very Satisfiedon HAVA answering all my questions Very Satisfied	Not applicableon HAVA answering all my questions Not applicable

How likely are you to

	Very Unlikely	Unlikely	Neutral	Likely	Very Likely
recommend HAVA to my friends and family	Very Unlikelyrecommend HAVA to my friends and family Very Unlikely	Unlikelyrecommend HAVA to my friends and family Unlikely	Neutralrecommend HAVA to my friends and family Neutral	Likelyrecommend HAVA to my friends and family Likely	Very Likelyrecommend HAVA to my friends and family Very Likely
return to HAVA (or place you adopted from) in the future	Very Unlikelyreturn to HAVA (or place you adopted from) in the future Very Unlikely	Unlikelyreturn to HAVA (or place you adopted from) in the future Unlikely	Neutralreturn to HAVA (or place you adopted from) in the future Neutral	Likelyreturn to HAVA (or place you adopted from) in the future Likely	Very Likelyreturn to HAVA (or place you adopted from) in the future Very Likely

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